Tuesday, May 20, 2008

Knowledge Retention

Over the last few months I've heard more and more questions about knowledge retention and tying knowledge management to succession planning.

Myron Olstein in the report "Succession Planning for A Vital Workforce In The Information Age" (Awwa Research Foundation, 2005) stated that for drinking water utilities:

•Half of your workers will not be with you in 10 years
•Most of the useful operating knowledge will go with them
EPRI report estimates that more than 80% of useful operating knowledge is tacit

These sentiments are being echoed throughout the water supply community, particularly by HR departments that are struggling to fill positions with qualified candidates.

This recognition has also spurred a lot of interest in purchasing systems to capture knowledge. The first question I'm often asked is what knowledge system should I purchase? While some knowledge systems are great, they should be last in your planning for knowledge capture. My recommendations are to:
  • Identify what information do you need to capture?
  • What can you do with existing processes and systems?
  • What simple things can you do first to capture knowledge (people and process)
  • What knowledge systems can support these activities? (technology)

Knowledge management planning should also not be done in a vacuum and should be integrated with business strategies and succession planning.

Labels: , , ,

3 Comments:

At 4:47 AM, Blogger Karthika Shree said...

This comment has been removed by the author.

 
At 4:46 AM, Blogger Praylin S said...

Very well written post! Thanks for this informative article. Keep posting.
Manual Testing Training in Chennai | Manual Testing Courses in Chennai | Manual Testing Training | Manual Testing Training Institute in Chennai | Manual Testing Course | Manual Testing Course in Chennai | Manual Testing Training Chennai

 
At 8:01 AM, Anonymous Anonymous said...

According to an international finance group, agriculture is a major source of livelihood throughout the world, especially for the majority of poor people living in rural areas in developing countries. A key challenge for the majority of these farmers is access to finance. Lack of access to finance is a key impediment to farmers in improving the efficiency of their productions and adopting better technologies. So, to have a better understanding about agricultural finance is a very important thing to the farmers or other people that may relate to it in their daily life. So that, after reading this artikel, we may have the understanding about the financial concepts and the practical applications of finance that is essential for anyone, especially the important managerial problems in agriculture that involve finance.
Contact pedroloanss@gmail.com for agricultural loans and other kinds of loans at the rate of 2%.

 

Post a Comment

<< Home